Supply Chain Supervisor

Benefits: 

• 9 Paid Holidays
• Vacation - 120 hours per year
• 2 Floating Holidays
• Yearly Bonus Opportunity 
• Group medical insurance (including life, disability, dental and Vision).
• Education reimbursement.
• Employee perks such as an onsite fitness facility, discounts from suppliers on various products and services such as insurance, wireless bundles, travel, and much more

Oversee Customer Service

• Lead, mentor, and motivate a team of customer service representatives to achieve performance goals
• Monitor daily operations, including call volume, response times, and service quality
• Handle escalated customer inquiries and resolve complex or sensitive issues
• Provide ongoing coaching, feedback, and training to team members
• Develop and implement customer service policies and procedures
• Track and analyze performance metrics (KPIs) and prepare reports
• Collaborate with other departments to improve customer experience
• Ensure compliance with company policies and industry standards
• Assist in hiring, onboarding, and performance evaluations
• Monitor and evaluate customer item creation for accuracy and production capabilities

Production Planning and Scheduling

• Develop, implement, and maintain production schedules with the production scheduler based on demand forecasts, inventory levels, and capacity constraints
• Supervise and support production planners and schedulers, providing guidance and performance feedback
• Coordinate with procurement, manufacturing, and logistics teams to ensure material availability and smooth workflow
• Monitor production progress and adjust schedules as needed to address delays, equipment issues, or changing priorities
• Analyze production data to improve efficiency, reduce downtime, and optimize resource utilization
• Ensure adherence to production deadlines and quality standards
• Lead continuous improvement initiatives related to planning and scheduling processes
• Maintain accurate records of production plans, schedules, and performance metrics
• Communicate schedule changes and production status updates to stakeholders
• Monitor and track production job ticket accuracy and effectiveness

Continuous Improvement

• Meet or exceed KPI goals in safety, on time delivery, inventory accuracy, and shipping cost
• Identify and participate in lean manufacturing and continuous improvement projects
• Write accurate, thorough, and consistent process documentation, deploying standard work practices
• Perform root cause investigations and develop corrective actions to prevent recurring problems

Oversee Customer Service

• Lead, mentor, and motivate a team of customer service representatives to achieve performance goals
• Monitor daily operations, including call volume, response times, and service quality
• Handle escalated customer inquiries and resolve complex or sensitive issues
• Provide ongoing coaching, feedback, and training to team members
• Develop and implement customer service policies and procedures
• Track and analyze performance metrics (KPIs) and prepare reports
• Collaborate with other departments to improve customer experience
• Ensure compliance with company policies and industry standards
• Assist in hiring, onboarding, and performance evaluations
• Monitor and evaluate customer item creation for accuracy and production capabilities

Production Planning and Scheduling

• Develop, implement, and maintain production schedules with the production scheduler based on demand forecasts, inventory levels, and capacity constraints
• Supervise and support production planners and schedulers, providing guidance and performance feedback
• Coordinate with procurement, manufacturing, and logistics teams to ensure material availability and smooth workflow
• Monitor production progress and adjust schedules as needed to address delays, equipment issues, or changing priorities
• Analyze production data to improve efficiency, reduce downtime, and optimize resource utilization
• Ensure adherence to production deadlines and quality standards
• Lead continuous improvement initiatives related to planning and scheduling processes
• Maintain accurate records of production plans, schedules, and performance metrics
• Communicate schedule changes and production status updates to stakeholders
• Monitor and track production job ticket accuracy and effectiveness

Continuous Improvement

• Meet or exceed KPI goals in safety, on time delivery, inventory accuracy, and shipping cost
• Identify and participate in lean manufacturing and continuous improvement projects
• Write accurate, thorough, and consistent process documentation, deploying standard work practices
• Perform root cause investigations and develop corrective actions to prevent recurring problems

Plant Leadership

• Establish and maintain a culture of open communication, collaboration, and continuous improvement
• Provide coaching and feedback to develop team and appraise performance consistently
• Develop and maintain effective training programs for all team positions
• Motivate and mentor team members, maintaining regular visibility in each department
• Foster a safe work environment by adhering to all safety and regulatory procedures
• Champion food safety compliance and readiness, particularly by following and enforcing Good Manufacturing Practices and good housekeeping guidelines

• Build relationships with all departments. Assist in the development of annual business plan objectives as well as personal and team development goals
• Maintain record retention requirements and regulatory compliance

Education

Bachelor’s degree preferred (Supply Chain Management, Engineering, Industrial Technologies, Accounting, Finance, Business Administration, or specialized degree)

Professional background 

• 3-5 years experience in a supply chain management or related field
• 1-2 years of Flexographic packaging experience prefered
• 1-2 of years leadership experience

Professional competencies  

• Excellent organizational and time management skills

• Strong analytical and problem-solving abilities

• Effective leadership and team management skills

• Proficiency in ERP/MRP systems and scheduling software

• Strong communication and interpersonal skills

Soft skills 

• Strong Planning Abilities
• Leadership
• Customer Focused
• Attention to Detail
• Critical Thinking
• Delivering Results
• Time Management
• Effective Teamwork

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.